Frequently Asked Questions & Troubleshooting
Find instant answers to common questions, solutions for network sync issues, steps to restore purchases on new devices, and contact details for priority developer support.
❓ 15.1 Frequently Asked Questions
Q1: Does this app trade with real money?
No. Market Forecaster is a quantitative intelligence and paper trading simulation tool. It does not execute live financial orders on brokerage accounts. It helps you test and validate strategies risk-free.
Q2: Why does a stock have a BUY signal but a negative Target Tracker?
When a stock experiences a massive rally and surges past its initial algorithmic profit target, the signal may remain technically bullish (due to strong momentum) while the Target Tracker turns negative to indicate that the original price target has already been exceeded.
Q3: How often are market forecasts updated?
Forecasts and signals are synchronized across 6 Golden Scan Times throughout every US market day, including pre-market, opening bell, midday, closing power hour, and after-hours earnings sessions.
Q4: How do I restore my Gold Premium subscription on a new phone?
Simply log in to Google Play with the same Google Account used to purchase the subscription. Open the app, and Google Play Billing will automatically verify and restore your Gold status within seconds.
Q5: Can the developer see my portfolio or personal files?
Absolutely not. All portfolio holdings and transactions are stored locally on your device in Room SQLite and backed up exclusively to your hidden Google Drive AppData folder. The app operates with zero-knowledge architecture.
🔧 15.2 Troubleshooting Common Issues
Stale Data or Offline Warning
Solution: Check your cellular or Wi-Fi internet connection. If connectivity is active, go to Settings ➔ Maintenance ➔ Clear Cache and restart the app to force a fresh data sync.
Google Drive Sync Permission Error
Solution: If you initially skipped Drive sync permissions during login, go to the Navigation Drawer, tap Logout, and sign in again, tapping "Sync with Google Drive" when prompted.
App Appears Slow or Frozen
Solution: Ensure you are running the latest version from Google Play. Clear the app cache in Settings or reinstall the application (your data will restore automatically from Google Drive upon login).
✉️ 15.3 Contact Developer Support
Have a question that wasn't answered in this documentation? Need assistance or want to request a new feature?
💬 Official Support Channel
Email our engineering team directly at: support@kunionline.com
We typically respond within 24–48 hours on business days.